Orders

All orders are subject to acceptance and to availability of the goods ordered. We reserve the right to reject an offer to purchase by you at any time.

When an order is placed we will send an order confirmation email detailing the products ordered, and total cost of the order. We will send you a dispatch confirmation email, which is also your receipt, as your product is shipped from our warehouse. Order acceptance and the completion of the contract between you and The Golden Sheaf Gallery Ltd. will take place on dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it before the order is shipped.

Non-acceptance of an order may be a result of one of the following; the product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, or the identification of a pricing or description error. If there are any problems with accepting your order we shall contact you.

Glassware & delicate items 

All glassware and delicate items are carefully wrapped to ensure a safe delivery to your door.  In the unlikely event that any of the items have been damaged in transit please contact us within 24 hours of receipt.  Where possible we will offer to replace the damaged item.  However if this is not possible we will offer a full refund to the purchaser.

Payment 

Payment can be made by any major credit or debit card, excluding American Express, and will be debited from your account on dispatch of your order. You undertake that the credit/debit card you use to make a purchase from us is your own or your company's card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods you order from us.

Cardholders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks.

If the issuer of your payment card refuses to, or does not for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

All prices are inclusive of VAT (where applicable) at the current rates, and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. Please note that prices are subject to change without notice.

Delivery costs

For most UK and overseas orders you will find the exact delivery costs when you add an item to your shopping cart. However we reserve the right to alter charges depending on the weight and destination of the package. If this is the case we will contact you before any additional charges are made.

UK Delivery - £3.95

First-class delivery - Items are sent using Royal Mail 1st Class post.

Next Day Delivery - £8.95

Next-day delivery - Using Royal Mail Special Delivery service. If ordered before 1p.m. Monday - Thursday your order should arrive before 1p.m. the next day. If ordered before 1p.m. on Friday your order should arrive by 1p.m. on Monday.

Saturday Day Delivery - £11.95

Saturday delivery - You may select this option at anytime during the week before 1p.m. on Friday. If ordered before 1p.m. on Friday your order should arrive by 1p.m. on Saturday. 

NB: All packages over 2kg in weight will be sent Standard Delivery First Class and for these we do reserve the right to alter charges. However, we will confirm charges prior to dispatch should they be different from the above.

We are currently unable to send items overseas.

We aim to dispatch your items within 24 hours of receipt of your order Monday to Friday 9.30a.m. - 5.30p.m (excluding Bank Holidays), stock permitting. Once your order has been dispatched the delivery time and cost will depend on the option you choose.

Standard Delivery is shipped by First Class Royal Mail post and should arrive within 3-5 working days.

Product Descriptions

Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

Please note that images are for illustrative purposes only. Please check the product description for full details of the product. If you are unsure at any time please email us, we’d be happy to advise you on our products.  

Website

This is a secure website. All online orders are encrypted and sent through our secure server, using SSL technology, to prevent information being intercepted. We use an Extended Validation (EV) SSL certificate, which means that you can be even more secure in the knowledge that your details are secure. EV certificates require further background checks and information in order to acquire, and certify the authenticity of the purchasing organization. 

Competitions and discounts

Unless otherwise stated all discount codes and online vouchers have an upper limit of £200 and exclude all SOR items including originals, prints and ceramics. We reserve the right to withdraw discounts at any time without notice. 

Cookies

A cookie is a small file that is downloaded onto your computer when you visit a website.  It allows us to recognize and tailor our site to you and it won’t harm your computer.

Cookies on our website are used for the following purposes

  • To enable you to add items to your shopping basket and purchase them.
  • To enable you to create an account to have information such as order history, or your details remembered for later.
  • To improve the website’s usability by saving you time on making a purchase or tracking your order.
  • To analyse the use of our website through Analytics software such as Google Analytics.

Opting Out of Cookies

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store.  

Which Cookies Do We Use?

The cookies our website uses do not collect any sensitive information such as your name, address, email address, or any other contact details.

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